The Laptop Repair Specialists

EVALUATION REQUEST
Fax: 1.212.252.0637

TO ARRANGE AN EMERGENCY LAPTOP REPAIR
CALL 24/HR 212-252-0040 or 800-372-2927

 
INSTRUCTIONS: Print the form, fill it out, sign, fax us a copy and include the original with the media/equipment you ship.

Contact Information

Company / Organization:

Contact:

Address:

Tel:

Fax:

Email:

Cell/Pager:

Is this the first time you have used Laptop Repair USA?

Laptop Repair

Problem Description :

 

Manufacturer:

Operating System and Version:

Serial #:

Model:

Items Sent:                Yes        No         Description / S.N. / Service tag

Laptop                        ___      ___         ____________________________________
AC Adapter                ___      ___         ____________________________________
AC Cord                     ___      ___         ____________________________________
Box or Bag                 ___      ___         ____________________________________
Hard Drive                 ___      ___         ____________________________________
Other                          ___      ___         ____________________________________

Laptop Return Details

You are responsible for return shipping costs. Please enter your return information, if you are aware now.

FedEx, UPS, DHL Account Number for Return:

I will pickup my Machine:

Terms and Conditions

1. Authorization
The client authorizes Laptop Repair USA to conduct an evaluation of the machine sent to determine the nature of the damage and provide an estimate of repair cost and timing. The evaluation is free and no work beyond this evaluation will be charged without explicit client approval.
The client authorizes Laptop Repair USA, its employees, and agents, to receive and transport this media/equipment/data to, from and between their facilities.
2. Legal Rights
The client is the legal owner or authorized representative of the legal owner of the property and all data contained therein sent to Laptop Repair USA.
Any property left with Laptop Repair USA unclaimed for 90 days, will be disposed. At which time, Laptop Repair USA shall have no liability to the client or any third party.
3. Limited Liability
Laptop Repair USA shall not be liable for any claims regarding the physical functioning of equipment/media or the condition or existence of data on storage media supplied before, during or after service.
In no event will Laptop Repair USA be liable for any damage to the laptop or loss of data or loss of revenue or profits or any special, incidental, contingent, or consequential damages, however caused, before, during or after service even if Laptop Repair USA has been advised of the possibility of damages or loss to persons or property. Laptop Repair USA's liability of any kind with respect to the services, including any negligence on its part, shall be limited to the contract price for the services.
The Client and Laptop Repair USA agree that the sole and exclusive remedy for unsatisfactory work or data shall be, at Laptop Repair USA's option, additional attempts by Laptop Repair USA to recover satisfactory data or refund of the amount paid by the client. The parties acknowledge that the price of Laptop Repair USA's services would be much greater if Laptop Repair USA undertook more extensive liability.
The Client is aware of the inherent risks of injury and property damage involved in laptop repair or data recovery, including without limitation, risks due to destruction or damage to the machine, media, or data and inability to repair the machine or recover data, including those that may result from the negligence of Laptop Repair USA, and assumes any and all known risks of injury and property damage that may results.
4. Confidentiality
Laptop Repair USA agrees not to disclose any and all information or data files supplied with, stored on, or recovered from client's equipment except to employees or agents of Laptop Repair USA subject to confidentiality agreements or as required by law.
5. Payment
Payment is due in full upon completion of successful recovery, prior to release of the repaired machine(whether shipped, or picked up), unless by special previous arrangement.
The client is financially responsible for all shipping costs, custom duties and taxes to and from Laptop Repair USA.
We accept VISA, Mastercard, American Express, Discover and Bank Transfers
6. Warranty
30 days warranty on laptops that Laptop Repair USA repaired, Laptop Repair USA makes no warranty on data, express or implied, and Laptop Repair USA disclaims any data warranty of any kind.
7. Agreement
The parties shall submit all disputes relating to this Agreement (whether contract, tort or both) to arbitration, in accordance with the Rules of the American Arbitration Association. Either party may enforce the award of the arbitrator in a Court of competent jurisdiction. The parties understand that they are waiving their rights to a jury trial. The arbitration shall take place in the Country in which the Laptop Repair USA laboratory performing the services is located and the laws of the State in which such laboratory is located shall apply.



Approved By (Print):__________________________________________ Date:___________________________

Signature: X___________________________________________________

Where Are You Shipping Your Machine?
Call Ahead to Arrange for Weekend and After Hours Service

New York , USA Lab

Laptop Repair USA - NY computers
1270 Broadway
Suite 509
New York, New York
10001 USA
 Open Mon-Fri.

Revision: Dec 8, 2004
LaptopRepairUSA.com - Packaging Instructions

The Laptop Repair Specialists

Packaging Instructions

If at all possible, remove the media from the computer. Get expert help if necessary. Send us just the hard drive(s), tape(s), floppy, jaz, zip, optical, flashcard, microdrive etc..

  • ESD (Electrostatic Discharge), a familiar form of Electrostatic Discharge, often called "static electricity", is the shock we receive after walking across a carpet. In a technical environment, ESD can be very costly by harming devices or components. ESD may cause a catastrophic failure that appears immediately or a latent failure in which gradual degradation occurs during use, resulting in eventual failure.
  • Before moving a computer, hard drive or other component, discharge personal static build up by touching a grounded metal object, such as a plugged-in computer chassis.
  • Handle a hard disk drive as you would handle an egg. Handle failed hard disk drives with the same care as new drives.

Use the original shipping materials, if you still have them. If not, they are relatively easy to replicate:

  • Wrap media in an anti-static bag or similar material to prevent ESD.
  • Use a box that is at least twice the size of the media so that the media can be suspended in the middle of the box. We recommend a minimum of two inches of insulation all around for a 2 lb drive.
  • Pack securely with foam, bubble wrap, or newspaper so the media will not move from the middle of the box. Avoid using peanuts as contents will settle to the bottom of the box.
  • If sending a computer, laptop or notebook, use great care to ensure proper cushioning and protection. We recommend at least 6 inches for insulation. The heavier the unit, the more insulation required.

Make sure it is clearly labeled as FRAGILE and don't forget to include the completed and signed .


Tel: 1-800-372-2927, 212-252-0040 , Fax: 1-212-252-0637,
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